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Eligibility Window

We accept returns of products that are unopened, unused, and in original packaging within 30 days of the purchase date.

Items Not Eligible for Return

  • Products that have been removed from their original packaging, assembled, or modified
  • Bulk or high-quantity purchases
  • Any item marked Final Sale or Non-Returnable on the product page

Restocking Fee

You’ll be responsible for the cost of the prepaid return-shipping label.

How to Start a Return

  • Email our Customer Care team at support@OntarioGlobalTrade.ca with:
      • Your Order ID
      • Item name(s) and quantity
  • We’ll reply with a Return Merchandise Authorization (RMA) number and the correct return-shipping address.
      • Return addresses are provided only after an RMA is approved.
  • Ship the item(s) back using a trackable method. Keep your receipt until the return is processed.
  • Once your return arrives, our team inspects the item(s) to confirm they are in original, resalable condition.

Refunds

  • Approved refunds are issued back to the original payment method.
  • Refunds are not initiated while a return is in transit.
  • Refund processing time: 3-5 business days after inspection and approval.

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order and request a return for the original item (if eligible).

Questions

For any return-related questions, contact us or email support@OntarioGlobalTrade.ca with your Order ID.

Last updated: 11 August 2025