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Orders & Payments
What payment methods do you accept?
We accept most major credit and debit cards issued in Canada, Apple Pay, Google Pay, and PayPal. Charges appear immediately after you place your order.
Do you offer guest checkout?
No. Please create or log in to your OntarioGlobalTrade.ca account to complete your purchase.
How can I find my Order ID?
Your Order ID is shown in your confirmation email and in the Order History section of your OntarioGlobalTrade.ca account.
Shipping & Delivery
How long will my order take to arrive?
Most orders are delivered within 2–7 business days, depending on stock availability, warehouse location, and destination.
Will my package require a signature?
Yes. All OntarioGlobalTrade.ca shipments require a signature on delivery.
How do I track my order?
When your order ships, we email you a tracking link. Tracking may take 12–24 hours to update at the carrier level.
Can I pick up my order in person?
No, we do not offer in-person pickup.
How are shipping fees calculated?
Fees are a flat fee based on your delivery address.
Returns & Cancellations
What is your returns policy?
We accept returns of unopened, unused products within 30 days of purchase. Bulk orders and products marked Final Sale are non-returnable.
How do I start a return?
To get a hold of us the fastest, please call us at 647-657-5885. If calling is not possible, please email our Customer Care team at support@OntarioGlobalTrade.ca with your Order ID, item name(s), and quantity.
Is there a restocking fee?
Yes, a restocking fee does apply. You’ll be responsible for the cost of the prepaid return-shipping label.
Can I cancel an order after it’s placed?
Order cancellation is time-sensitive and cannot be guaranteed once processing begins. Contact Customer Care as soon as possible; if cancellation is not possible, we can help you arrange a return once the item arrives.
Damaged, Missing, or Wrong Items
What should I do if my order arrives damaged or is returned to sender?
Contact Customer Care with your Order ID and photos (if applicable). We will open a carrier claim and arrange a solution.
My tracking shows “delivered” but I don’t have the package—what now?
All orders ship with signature confirmation. If tracking shows “Delivered,” the carrier recorded a signature at the address you provided. First, double-check that address, then ask anyone who may have accepted the parcel on your behalf—household members, neighbours, or building staff. If it still can’t be located, please contact the carrier directly to initiate a claim, as we’re unable to reopen a case once delivery is confirmed.
I received the wrong item. How do I fix this?
Please email or call us with your Order ID and a description of the issue. We’ll arrange a replacement or refund.
Taxes & Duties
Is my order subject to tax?
Yes. Tax is charged based on the sender’s location from which your order ships.
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