FAQ
Frequentry Asked QuestionsOrders & Payments
We accept most major credit and debit cards issued in Canada, Apple Pay, Google Pay, and PayPal. Charges appear immediately after you place your order.
No. Please create or log in to your OntarioGlobalTrade.ca account to complete your purchase.
Your Order ID is shown in your confirmation email and in the Order History section of your OntarioGlobalTrade.ca account.
Returns & Cancellations
We accept returns of unopened, unused products within 30 days of purchase. Bulk orders and products marked Final Sale are non-returnable.
To get a hold of us the fastest, please call us at 647-657-5885. If calling is not possible, please email our Customer Care team at support@OntarioGlobalTrade.ca with your Order ID, item name(s), and quantity.
Yes, a restocking fee does apply. You’ll be responsible for the cost of the prepaid return-shipping label.
Order cancellation is time-sensitive and cannot be guaranteed once processing begins. Contact Customer Care as soon as possible; if cancellation is not possible, we can help you arrange a return once the item arrives.
Taxes & Duties
Yes. Tax is charged based on the sender’s location from which your order ships.
Shipping & Delivery
Most orders are delivered within 2–7 business days, depending on stock availability, warehouse location, and destination.
Yes. All OntarioGlobalTrade.ca shipments require a signature on delivery.
When your order ships, we email you a tracking link. Tracking may take 12–24 hours to update at the carrier level.
No, we do not offer in-person pickup.
Fees are a flat fee based on your delivery address.
Damaged, Missing, or Wrong Items
Contact Customer Care with your Order ID and photos (if applicable). We will open a carrier claim and arrange a solution.
All orders ship with signature confirmation. If tracking shows “Delivered,” the carrier recorded a signature at the address you provided. First, double-check that address, then ask anyone who may have accepted the parcel on your behalf—household members, neighbours, or building staff. If it still can’t be located, please contact the carrier directly to initiate a claim, as we’re unable to reopen a case once delivery is confirmed.
Please email or call us with your Order ID and a description of the issue. We’ll arrange a replacement or refund.