Introduction
Ontario Global Trade (“we,” “our,” “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have. Our practices comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
By using our website https://ontarioglobaltrade.ca, you consent to the practices described in this policy.
Who We Are & Contact Information
Legal Name: Ontario Global Trade
Website: https://ontarioglobaltrade.ca
Email: support@OntarioGlobalTrade.ca
Phone: 647-657-5885
Mailing Address: Privacy Officer, Ontario Global Trade, 21 – 3045 Southcreek Rd, Mississauga, ON L4X 2X6, Canada
Personal Information We Collect
We collect information when you visit our website, create an account, place an order, interact with customer support, or use site features.
| Category | Examples |
|---|---|
Identity & contact | Name, email address, phone number |
Addresses | Billing and shipping addresses |
Order & payment | Order history, payment tokens/transaction IDs (via Stripe, PayPal) |
Support interactions | Emails and phone notes |
Technical data | IP address, browser type, device identifiers, site cookies |
Usage data | Pages viewed, time spent, navigation paths |
Comments & reviews | Information provided in product reviews or blog comments |
How We Use Your Information
- To process and deliver orders
- To provide customer support and RMA services
- To send transactional emails (order confirmation, shipping updates, refunds)
- To detect and prevent fraud
- To improve our website performance and user experience
- To comply with legal and tax obligations
Legal Basis for Processing
We collect and process personal information with your consent and/or as permitted by law for contractual performance (e.g., fulfilling an order) and legitimate business interests (e.g., fraud prevention).
Cookies & Analytics
Our site uses cookies to remember your shopping cart, measure traffic, and improve functionality. You can disable cookies in your browser, but parts of the site may not work correctly.
Comments & User Content
- We collect form data, IP address, and browser agent for spam detection.
- Your email may be anonymized and sent to Gravatar (Gravatar Privacy Policy).
- Avoid uploading media with embedded location data.
Third-Party Sharing
We never sell personal information. We may share data with trusted service providers solely to operate our business:
| Purpose | Vendor(s) |
|---|---|
Payment processing | Stripe, PayPal |
Shipping & tracking | UPS, DHL, FedEx Purolator, Canpar, GLS (depending on delivery method) |
Website analytics | Google Analytics |
Email & CRM | Email & CRM |
Performance & caching | LiteSpeed Cache, QUIC.cloud |
Integrations | Google for WooCommerce |
Data Retention
- Orders: 7 years
- Accounts: Until deleted by customer
- Support: 2 years after resolution
- Cookies & analytics: Per provider’s retention
Security
We use SSL encryption, tokenized payment gateways, firewalls, and role-based access controls to protect personal information.
Your Rights
Under PIPEDA, you may request to:
- Access the personal information we hold about you
- Correct inaccuracies
- Withdraw consent (subject to legal/contractual limits)
- Challenge our compliance practices
To exercise these rights, contact us using the information above.
Data Breach Procedures
In case of a breach, we will investigate, contain, notify affected parties, and comply with reporting requirements.
Where Data Is Stored
Data is stored in Canada and/or securely transferred to service providers in compliance with Canadian privacy law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Last updated: 11 August 2025